At Paxcess, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
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You may request a return within 30 days of receiving your order.
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To be eligible for a return, items must be unused, in the same condition you received them, and in the original packaging.
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Proof of purchase (such as an order number or receipt) is required.
Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 5–10 business days.
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Please note: Shipping costs are non-refundable. If you receive a refund, the return shipping fee may be deducted from your refund unless the return is due to our error (damaged, defective, or incorrect item).
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at [email protected] before sending the product back.
Non-Returnable Items
Certain products may not be eligible for return, including:
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Items not in their original condition, damaged, or missing parts for reasons not due to our error.
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Gift cards and downloadable software products.
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Items returned more than 30 days after delivery.
Return Shipping
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Customers are responsible for paying the return shipping cost, except in cases of defective, damaged, or incorrect items.
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For your protection, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
How to Start a Return
To initiate a return or exchange, please email us at [email protected] with your order details and reason for return. Our customer service team will provide instructions and a return shipping address.