Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location, but most orders arrive within 5–10 business days. You will receive a tracking number once your order has shipped.
You can create an account by clicking the Sign Up / Register button on our website and filling out the required information. Having an account allows you to track orders, manage your shipping address, and view your order history.
If you need to update your shipping address, please log in to your account and edit your address under Account Settings. For orders already placed, contact us immediately at [email protected]. Once an order has been shipped, we cannot change the delivery address.
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through the carrier’s website.
No. For your security, Paxcess does not store your credit card details. All transactions are processed through secure and encrypted payment gateways.
Sales tax is charged where required by law and is automatically calculated at checkout.
Currently, we ship to a wide range of countries. Please check the Shipping Policy page for a full list of available destinations. If your country is not listed, feel free to contact us at [email protected].
Whenever possible, we ship all items in one package. However, depending on product availability or warehouse location, your order may arrive in multiple packages.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery. Items must be unused, in original condition, and in their original packaging. Please see our Refund & Returns Policy page for full details.
We sincerely apologize for the mistake. Please contact us at [email protected] with your order number and a photo of the item received. We will arrange for the correct item to be sent to you.
If your item arrives damaged, please contact us immediately at [email protected] with your order details and photos of the damaged product. We will work with you to resolve the issue quickly.
Once your return request is approved, our customer service team will provide you with the return shipping address and instructions. Please do not send items back without authorization.
You can reach our customer support team by emailing us at [email protected]. We aim to respond to all inquiries within 24 hours on business days.
If you entered the wrong shipping address, please contact us immediately at [email protected]. If your order has not yet shipped, we can update it. Unfortunately, once shipped, we cannot make changes to the delivery address.
Orders can only be changed or canceled if they have not yet been processed or shipped. Please contact us as soon as possible at [email protected] for assistance.
Yes, for certain products we allow pre-orders. If an item is available for pre-order, it will be clearly indicated on the product page along with the estimated shipping date.